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Thank you for choosing to shop with us! We are delighted to offer you complimentary domestic shipping within the US on all orders, with standard delivery usually taking between 3-7 business days. For our international customers, we provide worldwide shipping for a small fee, which is automatically calculated at checkout, with delivery times varying by destination and weight. Once your order is dispatched, you will receive a confirmation email containing your tracking information to keep you informed of your package's progress. Please note that we are not liable for any delays or damages caused by the shipping carrier. We pride ourselves on our exceptional customer service, and we are always here to help. If you have any questions or concerns, please do not hesitate to contact us at any time.

We want you to be completely satisfied with your purchase from our store. If for any reason you are not happy with your order, we will gladly accept returns or exchanges of items that are damaged or do not match the description provided.

To initiate a return or exchange, please email us at maxwell@macksie.com within 30 days of receiving your order. We will provide you with instructions on how to return the item to us. Please note that we cannot accept returns or exchanges for items that have been used or damaged by the customer.

Once we receive the returned item, we will inspect it to ensure that it is in the same condition as when it was shipped. If the item is found to be in good condition, we will issue a refund for the purchase price of the item, excluding any shipping or handling fees. Refunds will be issued to the original payment method used at the time of purchase.

Please allow up to 10 business days for us to process your refund once we have received the returned item. If you have any questions or concerns about our return policy, please don't hesitate to contact us. Thank you for shopping with us.